IT Administrator (Wrocław)
We are now looking for a IT Administrator with competence and experience within the Informatics systems and processes and that will contribute to the support of IT within our target region.
Install new / rebuild existing systems and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Contribute to and maintain system standards. Provide documentation, policy compliance, technical configuration and review
Assist internal staff and provide a high level of customer service and support as it relates to responding to help desk requests
Provide technical support for remote location employees
Provide first level support for all facets of IT; Server, Network, Telephone, and Wireless. Troubleshoot and deliver solutions to common software problems. Determine when to escalate an issue to the next level required
Create a procedure and knowledge base, ensure that it is maintained with complete and accurate information
Preferable university degree or similar in Informatics
Should genuinely care about people and want to help them. Must have the ability to be patient, friendly, and kind in all situations
Needs to be comfortable working with people from all departments, including managers and executives, in person, on the phone, and via email
Ability to assess impact of incoming requests and prioritize them in a fast paced, high-pressure environment
Tech-savvy and able to quickly learn new software
Able to work independently, perform research, analyze data, identify trends, take and recommend appropriate actions with minimal supervision
English is a must
Experience imaging and deploying computers.
Experience with Win 10, Windows Server 2003, 2008 and 2012, Software including Microsoft Office, Exchange, and Skype for Business.
Administrator level of experience with windows servers or networking environment
Experience managing Active Directory, Domain controller, Windows Permissions and security
Experience managing print servers
Basic Experience with VMware
Basic Experience with HP Switches
Basic Experience with NetApp Storage Systems
MSCE or CCNA is an asset