IT Support Specialist

Monika Rodziewicz
WHOOHOO
osoba kontaktowa
Monika Rodziewicz
PAŹ 21
Małopolskie na czas określony Inżynier/Licencjat
20.11.2019 100258664
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Firma

For our Client, a global IT service provider, we are currently looking for: IT Support Specialist.

Location: Gliwice and Kraków (separately offices)

Zakres obowiązków

IT Technical skills:

  • Device operations and maintenance of Desktop PCs, Notebooks (specifically Lenovo, HP), Smartphones (iPhone, Windows, Android), Tablets, Monitors IT Support ,
  • Experienced in Mac Support,
  • 2nd Level Office/Mobile Support,
  • Server Hands on, Server Backup, Demo/Meeting/Training Rooms, Video Conferring, VIP, Beamer, Printer Services,
  • PC Imaging & Installation procedures, Provisioning and Retirement including Reuse, Rent and Event IT Support,
  • Good Working Experience with current Microsoft Technology and current Standard Office Applications (actually Win 8 and Win 10 environment) and Apple Technologies (current MAC OS/ IOS),
  • Imaging & Installation procedures,
  • Network Hands on, Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN,
  • Printer Maintenance.

Soft Skills

  • High customer and service orientation,
  • Ability to interact and consult with others in particular for de-escalation management,
  • Strong team player,
  • Strong motivation and willingness to learn and perform,
  • Autonomous & proactive working behaviour friendly and confident manner.

Wymagania

  • Good IT working experience for at least 3-5 years as Senior or as Junior at least 1,5-3 years,
  • Well-structured troubleshooting and problem solving ability in 2nd Level Support including Walk-in,
  • Accredited education in Information Technologies, qualified IT Specialist or equal,
  • Basic experience of Logistic and Repair (e.g. Hardware Replacement),
  • Working experiences in IT support for current Microsoft, Apple and Android hardware operating systems,
  • Good knowledge in ticket systems and Support processes,
  • Local language on native level and very good English in writing and speech are mandatory.
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